Payments and delivery

payments

Payment methods

We provide various payment options (PayPal, credit card, direct debit, bank transfer) to accommodate your preferences. Payments are securely processed by a third-party provider and safeguarded with encryption. In the event of a partial order return and subsequent refund, the refunded amount will be returned via the original payment method. Customers are responsible for return shipping costs.

If you opt for PayPal, you will be redirected to PayPal for payment during checkout. After entering the required information there, you will be automatically redirected back to finalize your order on our site.

For prepayment, please include your name as the payment reference to facilitate order allocation. An invoice will be generated separately and sent to you via email.

For deliveries within Berlin, payment can be made on-site upon receipt of the order.

Delivery

Original Paintings

For the shipment of original paintings, if delivery via Deutsche Post, DHL, or UPS is not feasible, we use a freight forwarding service. All orders are shipped with tracking. You will receive a tracking number via email once your order has been dispatched. Please note that delivery times may vary depending on the destination country. The delivery time for original artworks is typically between 1 and 3 weeks. For deliveries outside of Germany, the freight cost will be calculated separately and individually. Please contact me regarding this matter before making a purchase.

Print Orders

Prints are produced on demand. Orders are typically shipped within 2-3 business days after payment is received. Delivery time is usually 1 week for the UK or Europe and 1-2 weeks for North America. Please note that delivery times for other destinations may vary and could take up to 3 weeks. You will receive a tracking number via email once your order has been shipped. All shipments are sent using an efficient and cost-effective shipping method, including Royal Mail, Deutsche Post, DHL, TNT, or UPS.

Special Notes for International Shipping

For deliveries outside of Germany, additional duties, taxes, and fees may apply, which are not included in the displayed total price. These costs are the responsibility of the buyer and vary depending on the destination country. Please contact us before making a purchase for information on shipping costs and to check any customs fees for your specific delivery country.

Please note that due to customs regulations, we may not be able to ship certain products to all countries. We recommend contacting us before making a purchase to ensure that we can ship your order to your desired address.

We strive to process and ship your order as quickly as possible. Once your order has been dispatched, you will receive a shipping confirmation with a tracking number so you can track the status of your delivery.

If you have any further questions about international shipping, please feel free to contact us anytime. We are here to assist you.aktieren.